Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Just want to say thank you for everything! Everyone was fantastic! I couldn’t be happier w/my experience! “
“The overall experience during my visit was excellent. It was a total team effort from the time I check-in to my departure. “
“A+ experience everyone was very friendly and warm. Great experience definitely would recommend Dr. Sampson and Surgicenter.”
“I prefer the Surgicenter to hospital because it runs more smoothly and in my view is more professional.”
“Best facility – Always my first choice.”
“Everyone chatted and very friendly. They were very professional and nice to talk to. the medical explanation of everything was great. They all were very kind and would recommend them to anyone. Thank you, all. “
“Everything went very well! Thanks for the great care.”
“Entire staff helpful, friendly and compassionate. They put you at ease…”
“On time, respectful, clean facility/attentive staff nurses, dr.’s clerical & assistants.”
“My overall experience at the Surgicenter was very good. The staff was professional and caring.”
“Dr. Pleet and his staff were very professional, courteous and caring. Excellent experience. All staff at facility were great. “
“Very professional and courteous. In and out. My nervousness was quieted before I went under due to the kind and understanding staff.”
“I have been at this facility for other procedures and have always found it to be excellent.”